Asian carrier launches blockchain rewards campaignLatest in raft of airline initiatives in region … [Read more...] about Asian carrier launches blockchain rewards campaign
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Loyalty at the crossroads (part 1)
Loyalty at the crossroadsWe know all the buzz phrases: ”The emergence of the digitally native competitor (i.e. Amazon)”, "There are more data than bricks & mortar”, "Omnichannel is being … [Read more...] about Loyalty at the crossroads (part 1)
Merchants admit omni-channel commerce “gap”
Merchants admit omni-channel commerce “gap”Retailers fall short of customer expectations … [Read more...] about Merchants admit omni-channel commerce “gap”
Gartner predicts major tech shifts in CRM market
Gartner predicts major tech shifts in CRM marketNumber of mobile CRM apps on app stores to top 1,200 by 2014 … [Read more...] about Gartner predicts major tech shifts in CRM market
Banks struggle to engage customers
Banks struggle to engage customersNew technologies may be best way to reinvigorate “declining” quality of inter-action … [Read more...] about Banks struggle to engage customers
Bank/customer relationship under growing pressure
Bank/customer relationship under growing pressureLow loyalty among ‘new generation’, finds Accenture survey … [Read more...] about Bank/customer relationship under growing pressure
M-commerce ‘changing global payments landscape’
M-commerce ‘changing global payments landscape’Rapid growth in Asia, finds 11-country Accenture survey … [Read more...] about M-commerce ‘changing global payments landscape’
Active mobile users “strongly interested” in m-commerce
Active mobile users “strongly interested” in m-commerceWest trails Asia, finds survey … [Read more...] about Active mobile users “strongly interested” in m-commerce
Customer profitability down at banks
Customer profitability down at banksPeople more likely to shop around finds global survey … [Read more...] about Customer profitability down at banks
