AI
Creating, or re-inventing a customer loyalty programme is easier than you think
Long-term Covid calls for some fresh thinking – and a splash of artificial intelligence
Moving from the early stages of any crisis to the next stage – the … [Read more...] about Creating, or re-inventing a customer loyalty programme is easier than you think
Looking back to see forward
Exclusive interview
Nothing has changed in 30 years!
In conversation with John Norrie, CEO of Tranxactor
Understanding emotions – moment by moment
Every decision we make is driven by emotion, but until now, measuring human emotion in real time has been impossible. However, according to new research from Rotterdam School of … [Read more...] about Understanding emotions – moment by moment
New leaders emerging in customer loyalty says MIT Sloan review
Businesses should learn from complaints$3.4 billion invested in AI
Businesses should be encouraging customers to complain, and they should be ready … [Read more...] about New leaders emerging in customer loyalty says MIT Sloan review
We apologise for the irritation, but here are the predictions for 2019
Feeling strong? Here are the predictions for 2019Making predictions for the coming year is always fraught with danger, but this year it is even more complicated – for myriad … [Read more...] about We apologise for the irritation, but here are the predictions for 2019
AI is an Irish priority, but implementation is low
AI is an Irish priority, but implementation is low33% planning AI for customer service “soon”Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a … [Read more...] about AI is an Irish priority, but implementation is low
Voice AI plays a big part in Google’s future
Voice AI plays a big part in Google’s future3-5 years before Assistants converse as humans … [Read more...] about Voice AI plays a big part in Google’s future
10 human jobs that will be done by AI and robots in the future
10 human jobs that will be done by AI and robots in the future The robots are coming – lock up your knowledge and protect your job at all costs! Article by Rohit Talwar, Steve Wells, Alexandra … [Read more...] about 10 human jobs that will be done by AI and robots in the future
Face loyalty for fast food customers
Face loyalty for fast food customersAI and facial recognition used for reward scheme … [Read more...] about Face loyalty for fast food customers