Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
As the global shopping season approaches, the thorny subject of free returns is becoming a major loyalty … [Read more...] about Returns become a loyalty differentiator
There has been so much change in the last two years, it was unexpected - and heartening - that the (US centric) 2021 annual … [Read more...] about Customers stay with the brands they know in desire for ‘normalcy’
I wanted to change my credit card, because my present service … [Read more...] about Why are credit card loyalty offerings so boring?
When the going gets tough, the … [Read more...] about Has loyalty stayed healthy and safe during the pandemic?
Consumer preferences now look entirely different to prior the pandemic; from working, to socialising and shopping. So how should companies proceed? Article by James Alty, Founder & Managing … [Read more...] about Three ways customer data can drive recovery in the pandemic
Oh My! The UK grocery business has woken from its complacency to view the cuckoos in the nest.
All had been quiet on the UK loyalty front for longer than is seemly. Until that is, Lidl … [Read more...] about UK food business heats up as cuckoos enter nest
When we get through this challenging ordeal – for get through it I am certain we will – and when the shops re-open, … [Read more...] about How will your customers feel about you tomorrow?
The recent decision by the European Banking Authority (EBA) and confirmed by the European Commission that all ecommerce retailers should use Strong Customer Authentication from September 14 is … [Read more...] about Seeing deadline for strong authentication as opportunity
Amazon – friend or foe on prime day?David Jones launches, but Australians remain convenience focussed
Australians were the first to participate in Amazon Prime Day this … [Read more...] about Focus on Australia -1
Monitoring possible effects of Alibaba's global ambition
Jack Ma, founder and chairman of online marketplace Alibaba, has been even more controversial than usual … [Read more...] about Have more sex, urges Jack Ma, to employees working 9 hour days
