Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
A changing face of customer loyalty and expectations is how Brand Loyalty summarised its 2023 Loyalty Leaders … [Read more...] about Twelve new names in the Brand Loyalty 100 (US) – one big loser
Alphabet, despite its negative press this year — due to thousands of layoffs and regulatory … [Read more...] about Brand Loyalty – Alternative view (see story above)
Retail sales continue to drop (0.9% in the UK), consumers continue to make economies as inflation bites further, … [Read more...] about Sometimes being a customer is horrible
As the global shopping season approaches, the thorny subject of free returns is becoming a major loyalty … [Read more...] about Returns become a loyalty differentiator
There has been so much change in the last two years, it was unexpected - and heartening - that the (US centric) 2021 annual … [Read more...] about Customers stay with the brands they know in desire for ‘normalcy’
I wanted to change my credit card, because my present service … [Read more...] about Why are credit card loyalty offerings so boring?
When the going gets tough, the … [Read more...] about Has loyalty stayed healthy and safe during the pandemic?
Consumer preferences now look entirely different to prior the pandemic; from working, to socialising and shopping. So how should companies proceed? Article by James Alty, Founder & Managing … [Read more...] about Three ways customer data can drive recovery in the pandemic
Oh My! The UK grocery business has woken from its complacency to view the cuckoos in the nest.
All had been quiet on the UK loyalty front for longer than is seemly. Until that is, Lidl … [Read more...] about UK food business heats up as cuckoos enter nest
When we get through this challenging ordeal – for get through it I am certain we will – and when the shops re-open, … [Read more...] about How will your customers feel about you tomorrow?
