Convenience and newsagent chain in the UK, McColl’s has appointed a customer experience management company to capture customer feedback at store level. It closed its customer loyalty programme a … [Read more...] about McColls conveniently appoints customer experience firm
analytics
An acquisition and merger later, how is loyalty for Sainsbury’s?
An acquisition and merger later, how is loyalty for Sainsbury’s?A more personalized Nectar eagerly awaited by both stores and FMCG brandsWhen Sainsbury’s bought Nectar in February this year for £60m, … [Read more...] about An acquisition and merger later, how is loyalty for Sainsbury’s?
$1.7M to seed cannabis shop loyalty programme
$1.7M to seed cannabis shop loyalty programmeWhatever the product, same rules applyIt seems the same loyalty rules apply to pot shops as to any other retailer. If you can persuade … [Read more...] about $1.7M to seed cannabis shop loyalty programme
75% of retailers want to identify customers instore
75% of retailers want to identify customers instoreiBeacons and other mobile identifiers will be usedThree quarters of retailers plan on being able to identify customers when they walk into the store … [Read more...] about 75% of retailers want to identify customers instore
Processor aims to put Big Data in hands of small merchants
Processor aims to put Big Data in hands of small merchantsNew CRM functionality to analyse data … [Read more...] about Processor aims to put Big Data in hands of small merchants
Statistically speaking, loyalty can be proven
Statistically speaking, loyalty can be provenIt IS possible to prove how much a loyalty programme contributes to the bottom line. All you have to do is take a statistical approach. Brad Rukstales, … [Read more...] about Statistically speaking, loyalty can be proven
Ten most common online shopping gripes
Ten most common online shopping gripesChristmas shoppers said waiting in for multiple deliveries and the frustration of chasing missing parts were some of the most annoying downsides to gift-hunting … [Read more...] about Ten most common online shopping gripes
iCrossing appoints former Amazon.com exec to lead Analytics practice
iCrossing appoints former Amazon.com exec to lead Analytics practiceFormer Discover, Wells Fargo and Experian man joins … [Read more...] about iCrossing appoints former Amazon.com exec to lead Analytics practice