We liked the new book from Philip Shelper and his team so wanted to know more: Why did he want to write it? What learnings made the biggest impression? How has COVID-19 impacted on loyalty programmes? … [Read more...] about The loyalty future In a post pandemic world
Long-term Covid calls for some fresh thinking – and a splash of artificial intelligence
Moving from the early stages of any crisis to the next stage – the … [Read more...] about Creating, or re-inventing a customer loyalty programme is easier than you think
Loyalty programes and AI pose danger to consumers through unfair practices
There is a danger that artificial intelligence and loyalty … [Read more...] about ACCC final report published
Nothing has changed in 30 years!
In conversation with John Norrie, CEO of Tranxactor
AI is an Irish priority, but implementation is low33% planning AI for customer service “soon”Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a … [Read more...] about AI is an Irish priority, but implementation is low
Voice AI plays a big part in Google’s future3-5 years before Assistants converse as humans … [Read more...] about Voice AI plays a big part in Google’s future
AI top of the tech spending listThere is no doubt that retailers are accelerating spending on next-gen tech and artificial intelligence (AI) comes top of the list.Forrester predicts that this year … [Read more...] about AI top of the tech spending list
Facebook AI problems – should we be worried?Warning that technology should not be used "for the sake of it" … [Read more...] about Facebook AI problems – should we be worried?
Retailers accelerate spending on next-gen techIoT, cloud and AI lead the way as businesses look to gain customer advantage … [Read more...] about Retailers accelerate spending on next-gen tech
Intelligent assistants are most desired programme featureMobile drives increase in loyalty scheme membership … [Read more...] about Intelligent assistants are most desired programme feature