Call centres failing in 'avoidable contact'Contact centres, particularly in the public sector, are falling short in efforts to stop avoidable calls from customers. … [Read more...] about Call centres failing in ‘avoidable contact’
Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Call centres failing in 'avoidable contact'Contact centres, particularly in the public sector, are falling short in efforts to stop avoidable calls from customers. … [Read more...] about Call centres failing in ‘avoidable contact’