Call centres not helped by chatbot technology
Retail sales continue to drop (0.9% in the UK), consumers continue to make economies as inflation bites further, … [Read more...] about Sometimes being a customer is horrible
Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Retail sales continue to drop (0.9% in the UK), consumers continue to make economies as inflation bites further, … [Read more...] about Sometimes being a customer is horrible
A UK-wide study suggests 92% of consumers are turning to loyalty programs … [Read more...] about Inflation helps put loyalty programs front of mind
Barclays is being slated by media and customers alike for its sudden decision to slash the rewards offered by its monthly Blue Rewards membership scheme. In large numbers of cases, the earn a year … [Read more...] about Customers blue over Barclays reward changes
Ever since the report from Alliance Data and Euromonitor that a global surge of brand investments in loyalty and rewards worth … [Read more...] about Bank loyalty programs coming soon to a place near you
The Problem: Consumers have changed their behaviour, their … [Read more...] about Customers have changed – and you need to get emotional about it
JetBlue Airways is the latest company in the US to make use of its True Blue loyalty … [Read more...] about JetBlue latest company to raise funds from points sale
Interview with Mike Jordan, CEO of Bink
Loyalty Magazine: Congratulations on securing your £10m funding led by Barclays, does this enable you to return to Bink’s … [Read more...] about Interview: Does the Barclays & £10m funding deal mean the loyalty card wallet is back?
The rise of the male shopperIncreased spending means more shops now cater to men than women … [Read more...] about The rise of the male shopper