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Sometimes being a customer is horrible

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Call centres not helped by chatbot technology

Retail sales continue to drop (0.9% in the UK), consumers continue to make economies as inflation bites further, … [Read more...] about Sometimes being a customer is horrible

Airline loyalty in the firing line

Traditional model remains dominant despite customer disenfranchisement

A flurry of activity is happening in the travel industry as the sleeping giant awakes … [Read more...] about Airline loyalty in the firing line

Virgin Red launches in the US

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International Loyalty Awards judge and Virgin Red director speaks to Loyalty Magazine about achievements so far and the future challenge

Cast your mind’s eye … [Read more...] about Virgin Red launches in the US

Tesco revamp plus deals with Uber and OTA

Tesco revamp plus deals with Uber and OTANew look and new partners for the 23-year-oldTesco Clubcard has achieved a significant double by clinching partnership deals with both Uber and OTA … [Read more...] about Tesco revamp plus deals with Uber and OTA

Saudi air scheme expands

Saudi air scheme expandsPoints earning partnership with accommodation site … [Read more...] about Saudi air scheme expands