Shopping habits recorded on loyalty apps could be used to create alert system
Retail loyalty cards could be used to flag … [Read more...] about Loyalty data could provide important cancer warning
Boots
WBA to use understanding of its ‘100 million loyalty customers’ for new beauty merger
Strong emphasis on empathy and ‘reframing the narrative’
Walgreen Boots Alliance, the massive US/UK pharmacy and beauty company that operates across the world, is merging a number of … [Read more...] about WBA to use understanding of its ‘100 million loyalty customers’ for new beauty merger
Virgin questions answered
Plus the full list of earn and redeem partners so far
There is always more to ask with any new launch, and this is especially true of the complex and ground breaking programme from … [Read more...] about Virgin questions answered
Reasons to be cheerful
Comment
Most situations have an upside if you look hard enough, and with coronavirus/Covid-19, it is the enforced time to think that makes my list, writes Annich McIntosh
Cancelled … [Read more...] about Reasons to be cheerful
Shame on you Boots
What happened to the Plastics Pact?
The news that Boots has digitised its Advantage loyalty card programme was completely overshadowed today by the unexplainable news … [Read more...] about Shame on you Boots
Open banking opening up business
Open banking opening up businessRemoval of friction helps build customer loyaltyEven though it’s early days for open banking there are already plenty of trailblazers offering new services, writes Huw … [Read more...] about Open banking opening up business
Boots trials personalised discount scheme
Boots trials personalised discount schemeMembers get 10% off their top 5 brands … [Read more...] about Boots trials personalised discount scheme
Waitrose voted best loyalty scheme
Waitrose voted best loyalty schemeWaitrose has been voted the UK’s best retail loyalty programme in a poll of 6,000 consumers. … [Read more...] about Waitrose voted best loyalty scheme
Boots launches Advantage offers app
Boots launches Advantage offers appChemist increases digital presence of scheme … [Read more...] about Boots launches Advantage offers app
Lack of trust impacting customer satisfaction
Lack of trust impacting customer satisfactionJohn Lewis has highest level of customer trust, finds surveyCompanies urged to put more focus on trust issue … [Read more...] about Lack of trust impacting customer satisfaction