George Wilson, Head of Product, EMEA, Global Merchant Loyalty at SessionM, a Mastercard company, helped judge this year’s International Loyalty Awards submissions. Here’s what he … [Read more...] about What the International Loyalty Awards tell us about the state of loyalty
British airways
Qatar drops programme to move to Avios
Avios becoming a "powerhouse of exchange"
Qatar Airways Privilege Club is dropping its own miles programme for Avios – which is a sizeable … [Read more...] about Qatar drops programme to move to Avios
British Airways staff work hard to stay relevant
Hospital staff are appreciating the actions of British Airways staff, who are delivering breakfast to them - dressed in full BA uniform
Twitter has been very active with doctor and … [Read more...] about British Airways staff work hard to stay relevant
BA and Marriott smarting from data penalties
8 key trends from Verizon data report
Governments have woken up to the potential that GDPR presents to move money out of private businesses and into the government … [Read more...] about BA and Marriott smarting from data penalties
Transferable points offer has power to disrupt
There has been little fuss around the latest loyalty move from JP Morgan/Chase but if it becomes more widespread, it has the potential to disrupt the marketplace.
Chase has launched a … [Read more...] about Transferable points offer has power to disrupt
The worst (and best) of the short-hauls
The worst (and best) of the short-haulsAn “unrepresentative survey of just 8,000 people” voted
There is a certain comfort in having Ryanair yet again named the UK’s least-liked … [Read more...] about The worst (and best) of the short-hauls
BA plummets down airline customer rankings
BA plummets down airline customer rankingsFull breakdown of airline satisfaction levels … [Read more...] about BA plummets down airline customer rankings
European airlines follow US loyalty model
European airlines follow US loyalty modelSchemes pared back to award highest spending flyers … [Read more...] about European airlines follow US loyalty model
BA uses its loyalty scheme to apologise
BA uses its loyalty scheme to apologiseElite members get sweetener after IT fiasco … [Read more...] about BA uses its loyalty scheme to apologise
Well done BA for making the homecoming special
Comment: Well done BA for making the homecoming specialHuge loyalty lift for airline that grabbed a golden opportunity … [Read more...] about Well done BA for making the homecoming special