Satmetrix launches new CEM productSocial features used to engage employees … [Read more...] about Satmetrix launches new CEM product
CEM
Businesses “failing” in customer experience measurement
Businesses “failing” in customer experience measurementBusinesses of all sizes are failing to properly measure return on investment from customer experience management (CEM) initiatives, according to … [Read more...] about Businesses “failing” in customer experience measurement
Empathica names senior Boots manager as ‘customer champion’
Empathica names senior Boots manager as ‘customer champion’Customer Experience Management programme expert recruited … [Read more...] about Empathica names senior Boots manager as ‘customer champion’
40% recommend a retailer based on use of new technology
40% recommend a retailer based on use of new technologySurvey shows that while the majority of consumers have yet to use new in-store and online retail technologies, 40% of those who have cite that … [Read more...] about 40% recommend a retailer based on use of new technology
Bridging the Gap between CRM and CEM
Bridging the Gap between CRM and CEMDespite more than a decade of efforts implementing customer relationship management (CRM) systems, Executives are realising the sober reality: CRM in its present … [Read more...] about Bridging the Gap between CRM and CEM
