Multiple channels remain contact centre burdenOnly 15 per cent of agents are able to track customers across multiple channels … [Read more...] about Multiple channels remain contact centre burden
Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Multiple channels remain contact centre burdenOnly 15 per cent of agents are able to track customers across multiple channels … [Read more...] about Multiple channels remain contact centre burden