Sky uses loyalty for tenure to cut churn to lowest level everSky VIP wins Best New Loyalty Launch of the Year Sky says its loyalty programme, which rewards length of tenure, now accounts for 33% of … [Read more...] about Sky uses loyalty for tenure to cut churn to lowest level ever
emotional engagement
Emotional engagement now the main driver of loyalty
Emotional engagement now the main driver of loyaltyFindings from 2013 Brand Keys Engagement Index … [Read more...] about Emotional engagement now the main driver of loyalty