Pharmacies miss out on loyaltySlow technology adoption prevents customer buy-in … [Read more...] about Pharmacies miss out on loyalty
empathica
Empathica names senior Boots manager as ‘customer champion’
Empathica names senior Boots manager as ‘customer champion’Customer Experience Management programme expert recruited … [Read more...] about Empathica names senior Boots manager as ‘customer champion’
Ping Pong seeks recipe for customer advocacy
Ping Pong seeks recipe for customer advocacyPing Pong, an international chain of Dim Sum restaurants, is employing a customer experience management (CEM) programme to improve customer experience and … [Read more...] about Ping Pong seeks recipe for customer advocacy
40% recommend a retailer based on use of new technology
40% recommend a retailer based on use of new technologySurvey shows that while the majority of consumers have yet to use new in-store and online retail technologies, 40% of those who have cite that … [Read more...] about 40% recommend a retailer based on use of new technology
Restaurant visits can be incentivised with vouchers – but be careful about your brand
Restaurant visits can be incentivised with vouchers – but be careful about your brandCustomers may be eating out less due to the ongoing economic recession, but they are remaining loyal to the same … [Read more...] about Restaurant visits can be incentivised with vouchers – but be careful about your brand
North American consumers say customer service declining
North American consumers say customer service decliningAmerican and Canadian consumers believe that customer service is suffering in today's economy, according to a survey of 13,000 shoppers by … [Read more...] about North American consumers say customer service declining