Majority would not return after bad serviceBusinesses have “only one chance” to get it right … [Read more...] about Majority would not return after bad service
enterprise rent-a-car
Indian hotel chain tops satisfaction rankings
Indian hotel chain tops satisfaction rankingsWith occupancy and average revenue falling in 2009, customer satisfaction held its own during a tumultuous year (+0.4 to 82.8), according to the latest … [Read more...] about Indian hotel chain tops satisfaction rankings
Recession hits hotel satisfaction, but airlines improve
Recession hits hotel satisfaction, but airlines improveCustomer satisfaction edged lower for hotels (-.2 to 82.9) and rental cars (-0.1 to 79.6), but improved among airlines (+0.2 to 75.7) in the … [Read more...] about Recession hits hotel satisfaction, but airlines improve