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Facebook offers retailers an online loyalty lifeline

Small retailers have been perennially challenged with the problem of maintaining the loyalty of infrequent customers. In the latest announcement from Facebook in which it launches a … [Read more...] about Facebook offers retailers an online loyalty lifeline

Understanding the implications of Facebook’s participation in Libra

Facebook is just one of the 28 founding players backing the Libra digital currency system. Other parties involved include Visa, Mastercard and Paypal plus others such as Uber and Vodafone. … [Read more...] about Understanding the implications of Facebook’s participation in Libra

SPECIAL REPORT: Chinese payment giants “lightyears ahead”

SPECIAL REPORT: Chinese payment giants “light years ahead”Customer loyalty chief tenet of modelAlipay acceptance at 7-ElevenUS$15.5 trillion in mobile payments in 2017China has embraced mobile … [Read more...] about SPECIAL REPORT: Chinese payment giants “lightyears ahead”

Tech brands dominate Loyalty rankings

Tech brands dominate Loyalty rankingsProving the Rule of SixOf the top 100 product categories and brands in a new ranking of … [Read more...] about Tech brands dominate Loyalty rankings

Google in Mastercard deal to access offline spending

Google in Mastercard deal to access offline spendingCompanies insist data is anonymisedGoogle has apparently bought Mastercard credit card data in the US to help it track users' offline spending in … [Read more...] about Google in Mastercard deal to access offline spending

Comment: Nectar protests show partners must be chosen carefully

Comment: Nectar protests show partners must be chosen carefullyNectar ran into a firestorm of social media protest this week after it published … [Read more...] about Comment: Nectar protests show partners must be chosen carefully

Facebook AI problems – should we be worried?

Facebook AI problems – should we be worried?Warning that technology should not be used "for the sake of it" … [Read more...] about Facebook AI problems – should we be worried?

New public report uncovers UK social media use

New public report uncovers UK social media useA massive 84% of all UK adults use social media, and two-thirds use social media every day - and despite reports to the contrary, Facebook remains the … [Read more...] about New public report uncovers UK social media use

Google and Facebook use chatbots for talking

Google and Facebook use chatbots for talkingAI tech bypasses apps … [Read more...] about Google and Facebook use chatbots for talking