Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Latest reports, investments, acquisitions and predictions
It is unlikely you have got this far through the pandemic without being told by an automated system that a company is “experiencing … [Read more...] about We need to talk: Conversational AI moves to next level
There is an inconsistent picture across organizations of the perceived importance of customer experience management, but there are signs of greater … [Read more...] about 74% of customer experience leaders expect budgets to rise in 2020
Marketing budgets are falling in all the countries surveyed, underlining the need for strong customer engagement and loyalty rather than a scatter gun approach to generate business.
The … [Read more...] about Falling marketing budgets highlight need for loyalty
Most banks will be made irrelevant by 2030 - GartnerHeritage firms heading for extinctionWithin 12 years time, 80% of financial firms will either go out of business or be rendered irrelevant by new … [Read more...] about Most banks will be made irrelevant by 2030 – Gartner
Gartner says 80% of heritage companies will fail to surviveTraditional companies will struggle for relevance past 2030We don’t want to depress you, but if you are working for what are now being called … [Read more...] about Gartner says 80% of heritage companies will fail to survive
Customer experience: The new battlefieldNine out of ten companies think customer experience will be primary basis for competition … [Read more...] about Customer experience: The new battlefield
Weak customer service hits mobile engagementOne third of customer service interactions in 2017 will still need human support … [Read more...] about Weak customer service hits mobile engagement
Gartner predicts major tech shifts in CRM marketNumber of mobile CRM apps on app stores to top 1,200 by 2014 … [Read more...] about Gartner predicts major tech shifts in CRM market
Cloud banking is top priority for bank CIOsMoney saved can be spent on providing new services to customers … [Read more...] about Cloud banking is top priority for bank CIOs
Worldwide mobile advertising revenue to reach US$3.3bn in 2011, says GartnerNot all types of advertising have the same opportunities … [Read more...] about Worldwide mobile advertising revenue to reach US$3.3bn in 2011, says Gartner
