Most banks will be made irrelevant by 2030 - GartnerHeritage firms heading for extinctionWithin 12 years time, 80% of financial firms will either go out of business or be rendered irrelevant by new competition, changing customer behaviour and advancements in technology, according to forecasts by Gartner. … [Read more...] about Most banks will be made irrelevant by 2030 – Gartner
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Gartner says 80% of heritage companies will fail to survive
Gartner says 80% of heritage companies will fail to surviveTraditional companies will struggle for relevance past 2030We don’t want to depress you, but if you are working for what are now being called “heritage” firms, Gartner says you have an 80% change of going out of business by 2030. … [Read more...] about Gartner says 80% of heritage companies will fail to survive
Customer experience: The new battlefield
Customer experience: The new battlefieldNine out of ten companies think customer experience will be primary basis for competition … [Read more...] about Customer experience: The new battlefield
Weak customer service hits mobile engagement
Weak customer service hits mobile engagementOne third of customer service interactions in 2017 will still need human support … [Read more...] about Weak customer service hits mobile engagement
Gartner predicts major tech shifts in CRM market
Gartner predicts major tech shifts in CRM marketNumber of mobile CRM apps on app stores to top 1,200 by 2014 … [Read more...] about Gartner predicts major tech shifts in CRM market
Cloud banking is top priority for bank CIOs
Cloud banking is top priority for bank CIOsMoney saved can be spent on providing new services to customers … [Read more...] about Cloud banking is top priority for bank CIOs
Worldwide mobile advertising revenue to reach US$3.3bn in 2011, says Gartner
Worldwide mobile advertising revenue to reach US$3.3bn in 2011, says GartnerNot all types of advertising have the same opportunities … [Read more...] about Worldwide mobile advertising revenue to reach US$3.3bn in 2011, says Gartner
Apps create smartphone loyalty
Apps create smartphone loyaltyResearch finds being able to download popular mobile phone apps cuts chances of switching to new platform … [Read more...] about Apps create smartphone loyalty
Researchers agree – mobile payments set to boom!
Researchers agree – mobile payments set to boom!Research from two separate analysts confirm expectations that mobile payments are set for a boom time in the next few years. … [Read more...] about Researchers agree – mobile payments set to boom!
Bringing some light to Gartner’s Magic Quadrant
Bringing some light to Gartner’s Magic QuadrantVendor list leads to flurry of PR activity … [Read more...] about Bringing some light to Gartner’s Magic Quadrant
