Big difference between ‘attitudinal’ loyalty (stated intention to switch) with behavioural loyalty (would choose a new bank if could start over)
If you could start again, … [Read more...] about UK bank customers unhappily loyal
halifax
Comment: A nation of “stall centres”
Comment: A nation of “stall centres” Introducing the UK's first "phone rage" IndexHaving just moved house, I can relate absolutely with the reasons behind Nigel Clarke’s creation of PleasePress1.com, … [Read more...] about Comment: A nation of “stall centres”
Four in ten to use reward points to pay for Christmas
Four in ten to use reward points to pay for ChristmasPeople being more innovative in budgeting for festive season … [Read more...] about Four in ten to use reward points to pay for Christmas
Banks battle it out with incentives
Banks battle it out with incentivesNew Year starts with range of different current account offers … [Read more...] about Banks battle it out with incentives
Bank offers “loyalty mortgages”
Bank offers “loyalty mortgages”Discounts on mortgage products for current accountholders … [Read more...] about Bank offers “loyalty mortgages”
