hotel loyalty

IHG in loyalty deal with boutique hotelier

Boutique hotel specialists, Mr & Mrs Smith is to partner exclusively with InterContinental Hotels Group (IHG) in a move designed to persuade customers to book directly with IHG.

No surprises in US centric travel rewards listings

This is a US survey, so it is bound to be home focussed, but reading the US News & World Report ‘Best Travel Rewards Programs’ rankings, one is struck by how predictable it is.

Top hotel … [Read more...]

Minor Hotels to ‘transition’ loyalty programme

Maximising connections with strategic investment

Minor Hotels, the fast growing hotel group that has been on an acquisition trail, is reworking its loyalty programme.

Following … [Read more...] about Minor Hotels to ‘transition’ loyalty programme

Millennials seeing loyalty differently

CEO of Accor explains reasons for loyalty relaunch

Millennials are less interested in loyalty programmes’ points and price reductions when compared to older generations, according to … [Read more...] about Millennials seeing loyalty differently

All focus now on loyalty

Accor CEO to revamp 'rather dismal' programme

Accor hospitality group has appointed Ogilvy as global marketing and advertising agency as it plans the launch of its new ALL loyalty … [Read more...] about All focus now on loyalty

Millennium Hotels simplifies loyalty offering

Focus on exclusivity and experiences

Millennium Hotels & Resorts has launched My Millennium Guest Reward Program with the intention of simplifying its loyalty … [Read more...] about Millennium Hotels simplifies loyalty offering

How are hotels beating up OTAs?

The OTA sector (the ‘over the air’ companies such as booking.com and Expedia) spend considerable amounts marketing their sites, yet hotel direct loyalty … [Read more...] about How are hotels beating up OTAs?

Direct booking better than OTA for loyalty

Revisited study confirms earlier findings

Direct booking with hotel brands creates more customer loyalty than OTA booking.

This was confirmed when Kalibri revisited a … [Read more...] about Direct booking better than OTA for loyalty

Free nights are most important benefit

Free nights are most important benefit Frequent travellers want to consolidate their pointsImportant findings in new rewards study … [Read more...] about Free nights are most important benefit

Marriott removes blackout dates for points redemption

Marriott removes blackout dates for points redemptionGuest loyalty programme Marriott Rewards, says it will remove "blackout dates" from the scheme from January 15, 2009.

… [Read more...]