Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Ask customers what they want (as IMRG and Adobe Commerce did) and the majority will say they want personalisation and AI in their online experiences, but what exactly does that mean?
The cost of living crisis is impacting both businesses and … [Read more...] about Surprising behaviour triggered by cost of living crisis
e-tailers focus on retentionActive customer rate reaches record high … [Read more...] about e-tailers focus on retention
EU cookie directive “a positive step” say consumersThree quarters were unaware of change … [Read more...] about EU cookie directive “a positive step” say consumers
Social media challenges search engines for consumer influenceUse of social media has increased fourfold in the last two years, finds survey … [Read more...] about Social media challenges search engines for consumer influence
