Manufacturers fight hard for returning customers post-pandemic
Last year it was Tesla making the headlines as the car make that inspired the greatest customer loyalty. This year, with a … [Read more...] about Car badges making a come back
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Are airline loyalty programmes complicated on purpose? If so, why?
Are airline loyalty programmes complicated on purpose?If so, why?JD Power Airline Loyalty Survey - winners and losers … [Read more...] about Are airline loyalty programmes complicated on purpose? If so, why?
Diverse rewards key to hotel customer satisfaction
Diverse rewards key to hotel customer satisfactionWorld of Hyatt moves up hospitality programme rankings … [Read more...] about Diverse rewards key to hotel customer satisfaction
Alaska tops airline reward scheme chart
Alaska tops airline reward scheme chartCarrier commended for erase of redeeming points … [Read more...] about Alaska tops airline reward scheme chart
Amex tops credit card reward rankings
Amex tops credit card reward rankingsCustomers confused by card terms, finds survey … [Read more...] about Amex tops credit card reward rankings
US card customers more satisfied than ever
US card customers more satisfied than everUS credit card customers have a higher level of satisfaction with the service they receive than ever before. … [Read more...] about US card customers more satisfied than ever
Bank customer defections increase
Bank customer defections increaseFindings from latest J.D. Power survey … [Read more...] about Bank customer defections increase
Luxury car makers lose out in customer survey
Luxury car makers lose out in customer surveyMainstream brands perform best … [Read more...] about Luxury car makers lose out in customer survey
Honda in dead heat for car loyalty crown
Honda in dead heat for car loyalty crownCustomers looking for a fun car … [Read more...] about Honda in dead heat for car loyalty crown
SunTrust Bank tops league for small business loyalty
SunTrust Bank tops league for small business loyaltyOverall satisfaction with banks continues to decline, finds survey … [Read more...] about SunTrust Bank tops league for small business loyalty