Consumers losing patience with call centre queues and lack of swift service
Firms are being accused of using the pandemic as an excuse for long waits on the … [Read more...] about Covid no longer an excuse for bad service
jo causon
Boardrooms out of touch with customers
Boardrooms out of touch with customers Very little leading by example, says report … [Read more...] about Boardrooms out of touch with customers
Lack of trust impacting customer satisfaction
Lack of trust impacting customer satisfactionJohn Lewis has highest level of customer trust, finds surveyCompanies urged to put more focus on trust issue … [Read more...] about Lack of trust impacting customer satisfaction
Search for UK’s customer service champions
Search for UK’s customer service championsCompetition to celebrate businesses that always put the customer first … [Read more...] about Search for UK’s customer service champions