Waitrose, how could you!
It’ only a small thing, but the decision by Waitrose to stop offering free newspapers to loyalty card … [Read more...] about First the coffee, now the newspaper
First the coffee, now the newspaper
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John Lewis
Wunderman Thompson predicts what will define 2022
Environment a hugely important customer focus
Playfulness, creativity and contact vital after a boring … [Read more...] about Wunderman Thompson predicts what will define 2022
Global audience takes part in The Loyalty Magazine Awards 2020
Loyalty Magazine Awards
Record numbers of both entries and participants
Champagne corks were popping and celebrations were taking place across the world yesterday as … [Read more...] about Global audience takes part in The Loyalty Magazine Awards 2020
Comment: Urban farm concept being explored by Waitrose and John Lewis
There is something a little sad about the announcement from Waitrose and John Lewis that they are working on the concept of ‘urban farms’ in their stores that will enable customers to pick their … [Read more...] about Comment: Urban farm concept being explored by Waitrose and John Lewis
John Lewis and Waitrose trial joint loyalty programme
John Lewis and Waitrose trial joint loyalty programmeBringing connected brands together in one loyalty programmeJohn Lewis (department store) shoppers are also Waitrose (food store) shoppers, being … [Read more...] about John Lewis and Waitrose trial joint loyalty programme
It’s not price that keeps us returning to Amazon, it’s convenience
It's not price that keeps us returning to Amazon, it's convenienceJohn Lewis results sad but not surprisingI bought a stair-gate today. This should have been a fairly easy purchase, but it was made … [Read more...] about It’s not price that keeps us returning to Amazon, it’s convenience
App markets to customers as they charge their phones in-store
App markets to customers as they charge their phonesUsers get location-based push notifications in stores … [Read more...] about App markets to customers as they charge their phones in-store
Retailers getting to grips with mobile customer experience
Retailers getting to grips with mobile customer experienceJohn Lewis gets top ranking for second year in a row … [Read more...] about Retailers getting to grips with mobile customer experience
John Lewis offers £100K to retail tech start-ups
John Lewis offers £100K to retail tech start-upsIncubator supports digital and omnichannel innovations … [Read more...] about John Lewis offers £100K to retail tech start-ups
John Lewis to spend £100m a year to keep up with customers
John Lewis to spend £100m a year to keep up with customersFrom 5% to 40% of spend online in five yearsInterview with Paul Coby, John Lewis IT Director … [Read more...] about John Lewis to spend £100m a year to keep up with customers