Delta backtracks as customers rage against changesCommentCEO admits that 'ripping off the band-aid' was unwiseDelta Air Lines has back-tracked on changes it planned to make to its SkyMiles loyalty program after … [Read more...] about Delta backtracks as customers rage against changes
Venice tourist tax – an example of ‘loyalty in reverse’Comment,ExclusiveJust imagine the data potentialAs the travel loyalty community meet up – in various places around the world – in the next few weeks, it is interesting to focus … [Read more...] about Venice tourist tax – an example of ‘loyalty in reverse’
Is yours a Cuthbert or a Colin?Comment,Free/OpenCaterpillar battle to pitch M&S against AldiMarks & Spencer has begun legal action against Aldi, arguing the supermarket's Cuthbert … [Read more...] about Is yours a Cuthbert or a Colin?