Massive implications for both brands and loyalty
Nearly two-thirds (64%) of worldwide consumer spend will be … [Read more...] about D2C now dominates retail
loyalty research
Collinson on…. Paid Loyalty Programmes
Guest Article
,Free/Open
Why they’re needed to succeed in Loyalty
For any business, the main measures of loyalty are seemingly obvious: customer retention, repeat purchases, life-time … [Read more...] about Collinson on…. Paid Loyalty Programmes
Loyalty data could provide important cancer warning
Shopping habits recorded on loyalty apps could be used to create alert system
Retail loyalty cards could be used to flag … [Read more...] about Loyalty data could provide important cancer warning
Inflation helps put loyalty programs front of mind
Trend Analysis
UK study finds 92% of consumers actively seeking out loyalty rewards
A UK-wide study suggests 92% of consumers are turning to loyalty programs … [Read more...] about Inflation helps put loyalty programs front of mind
New year, new research, great expectations for loyalty
Trend Analysis
,Predictions
With January comes the chance for some fresh thinking - and plenty of excitement over what 2023 will bring. Just the time to consider the loyalty big picture. Here is our … [Read more...] about New year, new research, great expectations for loyalty
Retail Trends 2023: Frugality is in; rampant consumerism is out
Trend Analysis
Pre-loved and charity store shopping on the increase
While it seems consumers in the UK are increasingly likely to take part in a loyalty initiative, (see … [Read more...] about Retail Trends 2023: Frugality is in; rampant consumerism is out
Surprising behaviour triggered by cost of living crisis
Shopping behaviours influenced by a variety of factors - but loyalty helps
The cost of living crisis is impacting both businesses and … [Read more...] about Surprising behaviour triggered by cost of living crisis
As the world has changed – have we as an industry kept up?
New report asks if loyalty is on the wane in the UK
Reality check: This is not a negative story, because the average Brit has an average of 4 … [Read more...] about As the world has changed – have we as an industry kept up?
Know me, understand me, be honest, but don’t expect me to love you
Latest research from US study
As the loyalty business comes to terms with a new consumer profile post pandemic, new research … [Read more...] about Know me, understand me, be honest, but don’t expect me to love you
Personalisation is key, but so is trust
New research focusses on consumer wishlist
New research into what consumers want most points to the conundrum that while most want a … [Read more...] about Personalisation is key, but so is trust