Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
When I rang a contact centre the other day, the call began with a recorded message from the CEO saying she fully understood my frustration, but it was no excuse for anger or rudeness and could I … [Read more...] about Should a loyalty programme be kept away from the customer service department? Discuss.
There’s a story doing the rounds that a major UK supermarket stopped offering loyalty points for recycling because a couple earned two flights to Australia by cutting up cardboard into very small … [Read more...] about Fraud & Loyalty: Really?
Exclusive interview with head of Shell loyalty, Pavel Los. Loyalty Surgery October 16th - SPEAKER.
Shell is in the process of … [Read more...] about New Shell programme rewards all forecourt spend
Soundbytes from The Loyalty Surgery 2018 – Part One Insight from Bryan Pearson, LoyaltyOne and Uma Talreja, Raymond Rewards IndiaWarning: Danger from consumer rights to data portability -Agreement: … [Read more...] about Soundbytes from The Loyalty Surgery 2018 – Part One
The biggest Loyalty week in the world is nearly here!In the four corners of the globe, suitcases are being packed ready for the trip to London for the two biggest Loyalty events on the global … [Read more...] about The biggest Loyalty week in the world is nearly here!
Tim Mason latest name to headline the Loyalty Surgery 2018 Tim Mason knows a thing or three about loyalty. He was on the team that launched the game-changing Tesco Clubcard, he is now doing ground … [Read more...] about Tim Mason latest name to headline the Loyalty Surgery 2018
New conference on the future of customer loyalty“Loyalty will be a crucial tool for retailers and brands trying to retain their customers” … [Read more...] about New conference on the future of customer loyalty
The Loyalty Magazine Awards: Entries increase by nearly 40% for 2018Big response to newly widened regional boundariesThe extension of The Loyalty Magazine Awards geographical boundaries to include the … [Read more...] about The Loyalty Magazine Awards: Entries increase by nearly 40% for 2018
