Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Marks & Spencer has begun legal action against Aldi, arguing the supermarket's Cuthbert the Caterpillar cake infringes its Colin the … [Read more...] about Is yours a Cuthbert or a Colin?
There is always more to ask with any new launch, and this is especially true of the complex and ground breaking programme from … [Read more...] about Virgin questions answered
Thumbs up for loyalty programmesBut more understanding neededFifty-nine per cent of British shoppers would be encouraged to spend more with a brand if they had a loyalty programme, new research … [Read more...] about Thumbs up for loyalty programmes
The four key factors in the digital customer experienceM&S among top three merchants for the online CX … [Read more...] about The four key factors in the digital customer experience
M&S slashes credit card rewardsRetailer cuts back on external loyalty points … [Read more...] about M&S slashes credit card rewards
M&S loyalty boss departs amid racism claimsNew head of Sparks scheme appointed … [Read more...] about M&S loyalty boss departs amid racism claims
Marks & Spencer unveils personalised loyalty schemeProgramme to convert customers to 'members' … [Read more...] about Marks & Spencer unveils personalised loyalty scheme
M&S considers personalised rewardsScheme could launch this autumn … [Read more...] about M&S considers personalised rewards
M&S trials mobile coffee loyaltyDigital stamp for London customers … [Read more...] about M&S trials mobile coffee loyalty
Lack of trust impacting customer satisfactionJohn Lewis has highest level of customer trust, finds surveyCompanies urged to put more focus on trust issue … [Read more...] about Lack of trust impacting customer satisfaction
