Thumbs up for loyalty programmesBut more understanding neededFifty-nine per cent of British shoppers would be encouraged to spend more with a brand if they had a loyalty programme, new research … [Read more...] about Thumbs up for loyalty programmes
Marks & Spencer
The four key factors in the digital customer experience
The four key factors in the digital customer experienceM&S among top three merchants for the online CX … [Read more...] about The four key factors in the digital customer experience
M&S slashes credit card rewards
M&S slashes credit card rewardsRetailer cuts back on external loyalty points … [Read more...] about M&S slashes credit card rewards
M&S loyalty boss departs amid racism claims
M&S loyalty boss departs amid racism claimsNew head of Sparks scheme appointed … [Read more...] about M&S loyalty boss departs amid racism claims
Marks & Spencer unveils personalised loyalty scheme
Marks & Spencer unveils personalised loyalty schemeProgramme to convert customers to 'members' … [Read more...] about Marks & Spencer unveils personalised loyalty scheme
M&S considers personalised rewards
M&S considers personalised rewardsScheme could launch this autumn … [Read more...] about M&S considers personalised rewards
M&S trials mobile coffee loyalty
M&S trials mobile coffee loyaltyDigital stamp for London customers … [Read more...] about M&S trials mobile coffee loyalty
Lack of trust impacting customer satisfaction
Lack of trust impacting customer satisfactionJohn Lewis has highest level of customer trust, finds surveyCompanies urged to put more focus on trust issue … [Read more...] about Lack of trust impacting customer satisfaction
Customers rushing to switch, claims Nationwide
Customers rushing to switch, claims NationwideSociety releases figures for first week after account switching service is introduced … [Read more...] about Customers rushing to switch, claims Nationwide
M&S Bank targets most loyal customers
M&S Bank targets most loyal customersVoucher offer for accountholders … [Read more...] about M&S Bank targets most loyal customers
