Utilities must improve customer experiences, finds Twitter pollA poll conducted on Twitter about how consumers communicate with their utility providers has found significant room for improvement in … [Read more...] about Utilities must improve customer experiences, finds Twitter poll
nuance
No longer a nation of queue lovers
No longer a nation of queue lovers Given that excellence in customer service has been touted as the key big differentiator in pulling out of the recession, it’s unsettling that the UK still suffers … [Read more...] about No longer a nation of queue lovers
One in five ‘ashamed’ of the way they speak to call centres
One in five ‘ashamed’ of the way they speak to call centresForeign agents face brunt of hostility … [Read more...] about One in five ‘ashamed’ of the way they speak to call centres