New research focusses on consumer wishlist
New research into what consumers want most points to the conundrum that while most want a personalised experience, they don’t … [Read more...] about Personalisation is key, but so is trust
omnichannel
We apologise for the irritation, but here are the predictions for 2019
Feeling strong? Here are the predictions for 2019Making predictions for the coming year is always fraught with danger, but this year it is even more complicated – for myriad … [Read more...] about We apologise for the irritation, but here are the predictions for 2019
Balance needed between personalisation and privacy
Balance needed between personalisation and privacy No distinguishing between channels for consumersA study of 12,000 shoppers worldwide has concluded that shoppers may not actually want the … [Read more...] about Balance needed between personalisation and privacy
Comment: Lack of omnichannel killed the toy retailer (not Amazon)
Comment: Lack of omnichannel killed the toy retailer (not Amazon)Company failed to react and change shopping experience … [Read more...] about Comment: Lack of omnichannel killed the toy retailer (not Amazon)
Merchants fail to meet post-purchase customer expectations
Merchants fail to meet post-purchase customer expectationsOnly 6% of EU retailers offer same day delivery … [Read more...] about Merchants fail to meet post-purchase customer expectations
UK “click & collect’ plans will boost omnichannel retail
UK "click & collect' plans will boost omnichannel retailNew rules enabling UK retailers to set up "click & collect" facilities without the need to receive planning permission could … [Read more...] about UK “click & collect’ plans will boost omnichannel retail
Consumers at odds with retail view of customer experience
Consumers at odds with retail view of customer experienceThere is a disconnect between how retailers rate their multi-channel performance and customer perceptions of actual service delivery. … [Read more...] about Consumers at odds with retail view of customer experience
83% of brands to adopt omnichannel
83% of brands to adopt omnichannelStrategies will be implemented “in the next 18 months” … [Read more...] about 83% of brands to adopt omnichannel
WorldPay and ZNAP start omnichannel partnership
WorldPay and ZNAP start omnichannel partnershipPlatform enables special offers, loyalty rewards and over 200 alternative payment methods … [Read more...] about WorldPay and ZNAP start omnichannel partnership
Bank customers still want “human touch”
Bank customers still want “human touch”FIs must strike the right omnichannel balance … [Read more...] about Bank customers still want “human touch”