Mobile wallet providers fall short on rewardsFeatures users most want are not being provided … [Read more...] about Mobile wallet providers fall short on rewards
ovum
Customer experience getting worse not better
Customer experience getting worse not betterMore interactions needed to resolve an issue say consumers … [Read more...] about Customer experience getting worse not better
The 3 new rules of Customer Engagement
The 3 new rules of Customer EngagementSurvey outlines key factors factors necessitating business strategy alignment with customer engagement … [Read more...] about The 3 new rules of Customer Engagement
Smartphone faults causing customer churn
Smartphone faults causing customer churn Sharp increase in software-related problems, finds global survey … [Read more...] about Smartphone faults causing customer churn
Analytics and loyalty will drive m-payments growth
Analytics and loyalty will drive m-payments growthOver half of consumers have redeemed offers via their handsets … [Read more...] about Analytics and loyalty will drive m-payments growth
Don’t ignore social media – Ovum warns banks
Don’t ignore social media – Ovum warns banksEuropeans underperforming in the way they communicate with customers … [Read more...] about Don’t ignore social media – Ovum warns banks
Insurers warned: Treat customers as individuals or get left behind
Insurers warned: Treat customers as individuals or get left behindIndustry is facing a “through the looking glass moment” … [Read more...] about Insurers warned: Treat customers as individuals or get left behind
What will happen in Loyalty in 2013?
What will happen in Loyalty in 2013?Big Data, Rewards versus Experiential Loyalty, Showrooming, Multi-channel? What will be making headlines and commanding the attention of Loyalty professionals in … [Read more...] about What will happen in Loyalty in 2013?
Dialling into telecom data
Dialling into telecom dataOperators missing out on revenue streams … [Read more...] about Dialling into telecom data
Over half customer service calls to be via mobile
Over half customer service calls to be via mobileNeed for enterprises to rethink customer service strategies … [Read more...] about Over half customer service calls to be via mobile