Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Uber says it will deactivate riders if their rating drops below a certain level, which raises the question whether this heralds the end of the notion that ‘the customer is always right’. … [Read more...] about Was the customer EVER ‘always right’?
Marketing will be cancelled until further noticeAnd loyalty will be turned on its head
From the customer perspective, it looks likely that life will get a little easier in 2019, not … [Read more...] about Marketing will be cancelled until further notice
