Feeling strong? Here are the predictions for 2019Making predictions for the coming year is always fraught with danger, but this year it is even more complicated – for myriad reasons ranging from … [Read more...] about We apologise for the irritation, but here are the predictions for 2019
2017 predictions: The year ahead in LoyaltyWhat will be the important trends and developments over the next 12 months? The experts tell all:- The next phase of CX- Empowered customers and revenue … [Read more...] about 2017: The year ahead in Loyalty
2016 Predictions: Cloud to transform in-store shopping experienceTechnologies like the cloud and mobile have largely been credited for the boom of eCommerce and the move away from the high street, but … [Read more...] about 2016 Predictions: Cloud to transform in-store shopping experience
2014 predictions for Loyalty – do you agree?It wouldn't be the New Year if we didn't have countless files open with predictions from experts about what to expect in the coming year.This year is more … [Read more...] about 2014 predictions for Loyalty
What will happen in Loyalty in 2013?Big Data, Rewards versus Experiential Loyalty, Showrooming, Multi-channel? What will be making headlines and commanding the attention of Loyalty professionals in … [Read more...] about What will happen in Loyalty in 2013?