Feeling strong? Here are the predictions for 2019Making predictions for the coming year is always fraught with danger, but this year it is even more complicated – for myriad reasons ranging from political and economic through to technology and changing behaviours. However, there is no shortage of people prepared to take a gamble. Here is a selection of those that caught our eye: 1. There will be a continued rise in digital-only … [Read more...] about We apologise for the irritation, but here are the predictions for 2019
2017 predictions: The year ahead in LoyaltyWhat will be the important trends and developments over the next 12 months? The experts tell all:- The next phase of CX- Empowered customers and revenue risk- AI takes centre stage- Digital ethics- Augmented reality- Continuous optimisation, Messaging, Operationalising emotion, Voice control apps, Chatbots, Wearables and much more... … [Read more...] about 2017: The year ahead in Loyalty
2016 Predictions: Cloud to transform in-store shopping experienceTechnologies like the cloud and mobile have largely been credited for the boom of eCommerce and the move away from the high street, but they are also set to change how we shop in-store too. … [Read more...] about 2016 Predictions: Cloud to transform in-store shopping experience
2014 predictions for Loyalty – do you agree?It wouldn't be the New Year if we didn't have countless files open with predictions from experts about what to expect in the coming year.This year is more unpredictable than most. No-one knows how the surging use of mobile will affect the loyalty business, but one thing is becoming extremely clear. Loyalty programmes, points collection and redemption will be key drivers for mobile wallet and mobile payment adoption. … [Read more...] about 2014 predictions for Loyalty
What will happen in Loyalty in 2013?Big Data, Rewards versus Experiential Loyalty, Showrooming, Multi-channel? What will be making headlines and commanding the attention of Loyalty professionals in 2013.Loyalty Magazine asked industry experts to predict what the biggest trends will be over the next year. … [Read more...] about What will happen in Loyalty in 2013?