Traditional model remains dominant despite customer disenfranchisement
A flurry of activity is happening in the travel industry as the sleeping giant awakes … [Read more...] about Airline loyalty in the firing line
Qantas
Why are credit card loyalty offerings so boring?
Exclusive
A whistle stop tour of the world’s leading payment rewards - and a chat about what is missing
I wanted to change my credit card, because my present service … [Read more...] about Why are credit card loyalty offerings so boring?
Alaska slashes Qantas benefits
Alaska Airlines is slashing the frequent flyer miles that its travellers earn when flying on Australian flag carrier Qantas. Starting on January 1, 2020, passengers who fly on Qantas and credit … [Read more...] about Alaska slashes Qantas benefits
American JV with Qantas; management changes – and LATAM disappointment
American Airlines and its reward programme is in the news at the moment, and not all of it positive.
First the good stuff with much praise going to the joint venture between American and … [Read more...] about American JV with Qantas; management changes – and LATAM disappointment
Qantas loyalty overhaul is mixed blessing for customers
From tomorrow, the way Qantas passengers use their points will change forever when the biggest overhaul in the history of the Qantas frequent flyer program takes effect.
From … [Read more...] about Qantas loyalty overhaul is mixed blessing for customers
Who says loyalty doesn’t pay?
Qantas Group’s CEO Alan Joyce topped the list of Australia’s highest paid CEOs in 2018, earning an impressive A$23.9m.
In 2017, Joyce was named as the world’s most influential LGBT … [Read more...] about Who says loyalty doesn’t pay?
Some things never change – Aussie spat over rewards
Virgin Australia and Qantas are engaged in a media argument over how easy it is to book seats with reward points and which is the best programme.
It all started when Qantas announced that … [Read more...] about Some things never change – Aussie spat over rewards
Australia’s Loyalty War
Australia’s Loyalty WarRetailers play chess on a grand scaleA fascinating and brutal strategic war has been playing out in the loyalty industry in Australia over the last 7 years. Philip Shelper … [Read more...] about Australia’s Loyalty War
Airbnb increases airline partners
Airbnb increases airline partnersRewards link with second carrier … [Read more...] about Airbnb increases airline partners
Qantas to keep cash cow rewards scheme
Qantas to keep cash cow rewards schemeLoss-making airline broadens profitable loyalty operations … [Read more...] about Qantas to keep cash cow rewards scheme