Quick query resolution tops consumer requirementsQuick query resolution is the most important factor for European consumers when interacting with a company or brand, according to … [Read more...] about Quick query resolution tops consumer requirements
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Time to revamp multinational hotel rewards
Time to revamp multinational hotel rewardsNow is the time for hotel loyalty schemes to be to be revamped with more creative and imaginative rewards because the majority of them are remarkably similar. … [Read more...] about Time to revamp multinational hotel rewards
Special report – Customer loyalty in a recession
Special report - Customer loyalty in a recessionGreater loyalty possible - says reportSurprise result for banksTesco responds to dissatisfaction with banksIt’s still important to ask permissionWord of … [Read more...] about Special report – Customer loyalty in a recession