Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
US retailer Target is rolling out its revamped loyalty program nationwide in time for the American holiday season.
The launch follows an 18-month test by the discounter in six cities that … [Read more...] about Target revamps programme and credit card
A trend is developing among retailers for members to be offered permanently lower “loyalty pricing” as a special reward. Alibaba 88VIP loyalty programme has experienced quite staggering success by … [Read more...] about 88VIP members spend double, and adopt early
What happened to the Plastics Pact?
The news that Boots has digitised its Advantage loyalty card programme was completely overshadowed today by the unexplainable news that it was … [Read more...] about Shame on you Boots
The Brand Keys annual loyalty survey has become so predictable in terms of which names will feature, that this year, it is producing a … [Read more...] about Customer expectations up 250%
* Customers won’t come back after bad experience* Rapid normalisation of returns
Retailers who don’t offer an easy returns process are losing sales and customer loyalty, … [Read more...] about Make the returning easy
Comment: Turn on the inspiration, retailers toldOr would you rather just be valued for your loyalty? … [Read more...] about Comment: Turn on the inspiration, retailers told
Six critical stats for customer loyaltyTop 25% contribute vast majority of revenue … [Read more...] about Six critical stats for customer loyalty
Making the Customer Experience CountHow to build customer retention through the use of intelligent infrared devices. Article by René Schrama (right), Worldwide Sales Director, Irisys InfraRed … [Read more...] about Making the customer experience count
Nectar signs racecourse dealJockey Club Racecourses has signed an exclusive deal with Britain Nectar loyalty scheme for redemption of points against race tickets. … [Read more...] about Nectar signs racecourse deal
