Research proves value of convenience loyalty
Since the onset of COVID-19, consumers have embraced convenience stores with a rigor unseen in the past. As retail experienced massive … [Read more...] about C-store study goes global in year of Covid
retail loyalty
HMV to get new loyalty
pureHMV members given window to redeem
A new loyalty scheme will launch next summer to replace the purehmv programme beloved by customers of the music store before it fell into … [Read more...] about HMV to get new loyalty
Target revamps programme and credit card
US retailer Target is rolling out its revamped loyalty program nationwide in time for the American holiday season.
The launch follows an 18-month test by the discounter in six cities that … [Read more...] about Target revamps programme and credit card
88VIP members spend double, and adopt early
A trend is developing among retailers for members to be offered permanently lower “loyalty pricing” as a special reward. Alibaba 88VIP loyalty programme has experienced quite staggering success by … [Read more...] about 88VIP members spend double, and adopt early
Shame on you Boots
What happened to the Plastics Pact?
The news that Boots has digitised its Advantage loyalty card programme was completely overshadowed today by the unexplainable news that it was … [Read more...] about Shame on you Boots
Customer expectations up 250%
Brand Keys 2019 identifies “unprecedented spike”
The Brand Keys annual loyalty survey has become so predictable in terms of which names will feature, that this year, it is producing a … [Read more...] about Customer expectations up 250%
Make the returning easy
* Customers won’t come back after bad experience* Rapid normalisation of returns
Retailers who don’t offer an easy returns process are losing sales and customer loyalty, … [Read more...] about Make the returning easy
Comment: Turn on the inspiration, retailers told
Comment: Turn on the inspiration, retailers toldOr would you rather just be valued for your loyalty? … [Read more...] about Comment: Turn on the inspiration, retailers told
Six critical stats for customer loyalty
Six critical stats for customer loyaltyTop 25% contribute vast majority of revenue … [Read more...] about Six critical stats for customer loyalty
Making the customer experience count
Making the Customer Experience CountHow to build customer retention through the use of intelligent infrared devices. Article by René Schrama (right), Worldwide Sales Director, Irisys InfraRed … [Read more...] about Making the customer experience count
