How would your company score for effort?Have you ever thought about how much effort a customer has to make to interact with your company? Have you ever scored it? … [Read more...] about How would your company score for effort?
Rick Delisi
Book review: How would your company score for effort?
Book reviews: How would your company score for effort?Have you ever thought about how much effort a customer has to make to interact with your company? Have you ever scored it? … [Read more...] about Book review: How would your company score for effort?