Big difference between ‘attitudinal’ loyalty (stated intention to switch) with behavioural loyalty (would choose a new bank if could start over)
If you could start again, … [Read more...] about UK bank customers unhappily loyal
Santander
It’s all in the NPS score
It's all in the NPS scoreThe brands that consumers are most loyal toEveryone loves to complain about their bank, but two financial brands have come top of the Net Promoter Score loyalty benchmarking … [Read more...] about It’s all in the NPS score
Amex and Santander launch Mexico rewards card
Amex and Santander launch Mexico rewards cardCard offers insurance and interest free instalment payments … [Read more...] about Amex and Santander launch Mexico rewards card
Spanish banks and telco start digital commerce JV
Spanish banks and telco start digital commerce JVBid to become country’s biggest customer loyalty network … [Read more...] about Spanish banks and telco start digital commerce JV
Santander issues US rewards card
Santander issues US rewards cardTriple points for common expenditure … [Read more...] about Santander issues US rewards card
Banks battle it out with incentives
Banks battle it out with incentivesNew Year starts with range of different current account offers … [Read more...] about Banks battle it out with incentives
Santander brings call centres home
Santander brings call centres homeThird biggest UK bank finally responds to customer complaintsBanco Santander, the UK’s third biggest banking group, is to move all its call centre operations back to … [Read more...] about Santander brings call centres home
Santander Loyalty rewards good customers
Santander Loyalty rewards good customersSantander has launched its new Loyalty Fixed Rate Monthly Saver account, rewarding new and existing qualifying current account customer with … [Read more...] about Santander Loyalty rewards good customers
Bank to impose charges for not using store cards
Bank to impose charges for not using store cardsCardholders informed of charges to terms and conditions … [Read more...] about Bank to impose charges for not using store cards
First Direct tops UK customer service survey
First Direct tops UK customer service surveyPhone and internet bank comes first out of 75 major brands … [Read more...] about First Direct tops UK customer service survey