satmetrix

It’s all in the NPS score

It's all in the NPS scoreThe brands that consumers are most loyal toEveryone loves to complain about their bank, but two financial brands have come top of the Net Promoter Score loyalty benchmarking … [Read more...] about It’s all in the NPS score

Satmetrix launches new CEM product

Satmetrix launches new CEM productSocial features used to engage employees … [Read more...] about Satmetrix launches new CEM product

2014 predictions for Loyalty

2014 predictions for Loyalty – do you agree?It wouldn't be the New Year if we didn't have countless files open with predictions from experts about what to expect in the coming year.This year is more … [Read more...] about 2014 predictions for Loyalty

How social media will make customer surveys extinct

How social media will make customer surveys extinctTwo "seismic events" are changing the way businesses must analyse customer behavour and preferencesRichard Owen, chief executive of Satmetrix, admits … [Read more...] about How social media will make customer surveys extinct

Businesses “failing” in customer experience measurement

Businesses “failing” in customer experience measurementBusinesses of all sizes are failing to properly measure return on investment from customer experience management (CEM) initiatives, according to … [Read more...] about Businesses “failing” in customer experience measurement

Amazon and Costco among “word of mouth” winners

Amazon and Costco among “word of mouth” winnersHighest performing customer experience brands named in NetPromoter survey … [Read more...] about Amazon and Costco among “word of mouth” winners

Cloud-based loyalty platform from Satmetrix

Cloud-based loyalty platform from SatmetrixOffering for the franchise sector … [Read more...] about Cloud-based loyalty platform from Satmetrix

Net Promoter survey lists most recommended brands

Net Promoter survey lists most recommended brandsSurvey ranks nine market sectors … [Read more...] about Net Promoter survey lists most recommended brands