Positive predictions - hooray!Technology industry will be OKNo GDPR 4% fines expected in 2019Brexit will get sortedReality check: hacking will continue
What a great way to start the … [Read more...] about Positive predictions – hooray!
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How can contact centres solve the card payments dilemma?
How can contact centres solve the card payments dilemma?Recording conversations with customers is considered good practice in contact centres, but those accepting card payments face the tricky problem … [Read more...] about How can contact centres solve the card payments dilemma?
86% “would shun brands” following data breach
86% “would shun brands” following data breachIf card details are compromised, shoppers will not return … [Read more...] about 86% “would shun brands” following data breach