Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left … [Read more...] about UK utility companies criticised for lack of communication
£877 penalty for staying loyalCitizens Advice Bureau files "super-complaint"
The UK Citizens Advice Bureau has lodged a “super-complaint” with the competition watchdog, arguing that utility … [Read more...] about £877 penalty for staying loyalPoor customer service costs US$338.5bn per yearAccording to a new international survey of consumers, the cost of poor customer service in 16 major industrialised economies causes businesses to lose a … [Read more...] about Poor customer service costs US$338.5bn per year
Beyond CRM: Creating the Master Record for Mobile OperatorsIn an era of commoditisation, competition and churn, it is becoming increasingly difficult for telecommunications providers to find … [Read more...] about Beyond CRM: Creating the Master Record for Mobile Operators
