All channels and store formats to participate Clubcard holders could pay as little as half the amount that other customers at Tesco pay over the coming month in a promotion that has now gone nationwide and that Tesco says is the first time that any UK grocer has offered loyalty card holders lower prices at the checkout. Photo courtesy of Tesco As we reported a couple of weeks ago, customers who tap or scan their Clubcard at the till will pay between 15% and 50% less on … [Read more...] about Tesco price cut trial goes nationwide
Everyone watching as latest ‘big plans’ emerge Tesco is reported to be trialling price cuts for loyalty members but this is not the only big rumour circulating. Tesco is also said to be bringing together its retail, financial services and mobile offerings in a deal that could bring it into direct competition with Amazon. First the price cuts for Clubcard holders The Sunday Times reported yesterday that Tesco was trialling lower prices for Clubcard … [Read more...] about Rumours and more rumours as Tesco Clubcard price cuts
M&S appoints from loyalty elite Loyalty Personality of the Year 2012 Andrew Mann has been headhunted by Marks and Spencers to the role of head of insight and customer loyalty. Andrew Mann has quite exceptional experience in UK retail loyalty, having served as director of insight and loyalty at Sainsbury’s, Tesco Clubcard director as well as Co-op customer director for food and group customer data director. Most recently he was VP of insight, pricing and digital CRM for … [Read more...] about M&S appoints from loyalty elite
Morrisons price cuts while discounters celebrate results17 million bottles of wine, champagne and prosecco bought at Aldi in December Morrisons is paying little attention to research showing a reduction in customer loyalty through price reductions. Its has announced plans to slash prices off 900 products as discount retailer Aldi announces its best Christmas ever. Aldi and Lidl have mixed low prices and heavy advertising with an expansion of the “premium goods” side of … [Read more...] about Morrisons price cuts while discounters celebrate results
So you want to know what is wrong with retail….Scott Weavers-Wright voices his frustrationsYou would think that after completing one’s second company divestment – the first one for £70m, the second undisclosed - that this particular entrepreneur would be relaxed and fairly chilled about the world. But this would be far from the truth. In fact any mention of retailers leads to a stream of consciousness about short-sightedness, lack of spirit and a lock-down mentality. … [Read more...] about So you want to know what is wrong with retail….
Open banking opening up businessRemoval of friction helps build customer loyaltyEven though it’s early days for open banking there are already plenty of trailblazers offering new services, writes Huw Davies, CCO, Token, many of which are building loyalty. … [Read more...] about Open banking opening up business
Are loyalty cards dying out?Loyalty Magazine Editor Annich McIntosh discusses loyalty trends on BBC Breakfast But are loyalty cards dying out? @AnnichMc doesn't think so... pic.twitter.com/pmj8n3HyIm — BBC Breakfast (@BBCBreakfast) January 19, 2018 … [Read more...] about Are loyalty cards dying out?
Tesco backtracks on Clubcard changesExit of more than 50 partners "is unrelated" … [Read more...] about Tesco backtracks on Clubcard changes
Comment: Don’t underestimate the importance of loyalty rewards to consumersBBC Tesco Clubcard story tops the ratingsLoyalty Magazine explains that Loyalty at an 8-way interchange! … [Read more...] about Don’t underestimate the importance of loyalty rewards to consumers
Tesco makes major Clubcard changes– Members react angrily at sudden revamp of voucher structure – Loyalty editor Annich McIntosh talks to the BBC … [Read more...] about Tesco makes major Clubcard changes