Call centres not helped by chatbot technology
Retail sales continue to drop (0.9% in the UK), consumers continue to make economies as inflation bites further, … [Read more...] about Sometimes being a customer is horrible
Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Retail sales continue to drop (0.9% in the UK), consumers continue to make economies as inflation bites further, … [Read more...] about Sometimes being a customer is horrible
Retail loyalty cards could be used to flag … [Read more...] about Loyalty data could provide important cancer warning
Value, a cash reward and a gentle tilting of customer behaviour
Asda is one of very few major food retailer in Europe to ignore the attractions of a loyalty programme until now, so the … [Read more...] about All eyes on loyalty denier Asda as it moves into trial mode
Following rumours for some months that big 4 UK supermarket Asda is to finally launch a customer loyalty … [Read more...] about Asda trials loyalty app with staff
I wanted to change my credit card, because my present service … [Read more...] about Why are credit card loyalty offerings so boring?
As the Covid pandemic recedes and retail begins its … [Read more...] about Transforming to re-imagine
A new study suggests that most shoppers around the world think brands and retailers must do more to reduce … [Read more...] about Growing wish for retailers to cut waste – study
It’s not a good idea to try this too early in the day, because it puts one’s focus onto wine, but a new service from … [Read more...] about Tesco offers sommelier advice for wine pairing
Tesco is making it virtually obligatory to carry a Clubcard loyalty card or Clubcard phone app by … [Read more...] about Clubcard becomes obligatory to shop economically