When I rang a contact centre the other day, the call began with a recorded message from the CEO saying she fully understood my frustration, but it was no excuse for anger or rudeness and could I … [Read more...] about Should a loyalty programme be kept away from the customer service department? Discuss.
the loyalty surgery
30 under 40 – Just one more week to enterAre you a trendsetter, a challenger, or an achiever? Are you under 40? The search continues to find the very best loyalty practitioners who are Rising Stars in … [Read more...] about 30 under 40 – Just one more week to enter