Qantas Group’s CEO Alan Joyce topped the list of Australia’s highest paid CEOs in 2018, earning an impressive A$23.9m.
In 2017, Joyce was named as the world’s most influential LGBT … [Read more...] about Who says loyalty doesn’t pay?
travel loyalty
Flygskam: Can loyalty initiatives lessen consumer flight-shame?
Report from the World Aviation Festival - Part 1
CEOs of the airline industry are surprisingly united in admitting that they have to urgently find a solution to the climate impact of air … [Read more...] about Flygskam: Can loyalty initiatives lessen consumer flight-shame?
Customer experience lessons to be learnt from BA
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You probably noticed yesterday, the very strong message coming from frustrated BA travellers, that no one was helping them, listening to them, or in any way handling their complex … [Read more...] about Customer experience lessons to be learnt from BA
True value of points out in the open
Hilton and Lyft putting a dollar value on points
Hilton and Lyft’s new US loyalty partnership is being seen as a very positive one for travellers, but it raises some question marks over … [Read more...] about True value of points out in the open
Make sure your heart is in the right place
Make sure your heart is in the right place“We sincerely regret the inconvenience to the customers impacted by the delay”
Some customer problems are more difficult to solve than others. … [Read more...] about Make sure your heart is in the right place
Open access: democratising travel loyalty
Open access: democratising travel loyalty A three-step plan to creating a broader and more profitable customers base for your travel rewards programme. Travel schemes must democratise loyalty by … [Read more...] about Open access: democratising travel loyalty
Choice of rewards is vital to travel scheme success
Choice of rewards is vital to travel scheme successOnly offering flights and hotel rooms is "old-fashioned" say members … [Read more...] about Choice of rewards is vital to travel scheme success
