DFS Circle rewards customers faster, with more benefits, in more than 20 destinations
DFS Group, the luxury travel retailer based in Hong Kong, has … [Read more...] about DFS Group unveils new global loyalty program
travel loyalty
Collinson on…. Paid Loyalty Programmes
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Why they’re needed to succeed in Loyalty
For any business, the main measures of loyalty are seemingly obvious: customer retention, repeat purchases, life-time … [Read more...] about Collinson on…. Paid Loyalty Programmes
Fear of criticism leads to green hushing
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But green travel rewards company offers hope for more eco-loyalty
There is a huge and growing frustration in wanting to do positive things to help the … [Read more...] about Fear of criticism leads to green hushing
Eurostar to launch a new loyalty scheme
Details of the new loyalty program from Eurostar remain firmly under wraps as the new company – a merger of Eurostar and Thalys into Eurostar Group - finishes its rebranding
It didn’t … [Read more...] about Eurostar to launch a new loyalty scheme
New travel credit card moves the needle for co-brand loyalty
Focus back on traveller craving for status
Star Alliance have gone ahead with its much anticipated launch of a co-branded credit card, which has the eye-opening … [Read more...] about New travel credit card moves the needle for co-brand loyalty
Airline loyalty in the firing line
Traditional model remains dominant despite customer disenfranchisement
A flurry of activity is happening in the travel industry as the sleeping giant awakes … [Read more...] about Airline loyalty in the firing line
Just leave me alone to reboot
Wi-fi and party-time? Forget it
“I want to be alone” has been a plea for decades rom celebrities sick of being in the public eye. Now apparently, it is also on … [Read more...] about Just leave me alone to reboot
Significant gap in travel reward expectations and delivery
New report highlights reward disappointment in travel loyalty offerings
A new report focusing on US consumer travel is reporting a significant gap between what … [Read more...] about Significant gap in travel reward expectations and delivery
Wunderman Thompson predicts what will define 2022
Environment a hugely important customer focus
Playfulness, creativity and contact vital after a boring … [Read more...] about Wunderman Thompson predicts what will define 2022
Expedia unifies customer loyalty offering across brands
Launch planned during the next 12 months; all Expedia brands will be included
Online travel mega-company Expedia Group plans to ‘unify and expand’ customer … [Read more...] about Expedia unifies customer loyalty offering across brands