Wi-fi and party-time? Forget it
“I want to be alone” has been a plea for decades rom celebrities sick of being in the public eye. Now apparently, it is also on the wishlist of ordinary … [Read more...] about Just leave me alone to reboot
travel loyalty
Significant gap in travel reward expectations and delivery
New report highlights reward disappointment in travel loyalty offerings
A new report focusing on US consumer travel is reporting a significant gap between what customers expect from … [Read more...] about Significant gap in travel reward expectations and delivery
Wunderman Thompson predicts what will define 2022
Environment a hugely important customer focus
Playfulness, creativity and contact vital after a boring pandemic
Private Domains and … [Read more...] about Wunderman Thompson predicts what will define 2022
Expedia unifies customer loyalty offering across brands
Launch planned during the next 12 months; all Expedia brands will be included
Online travel mega-company Expedia Group plans to ‘unify and expand’ customer loyalty program … [Read more...] about Expedia unifies customer loyalty offering across brands
Etihad offers miles multiplier
Revenue earner as guests have to buy miles to qualify
Etihad Guest, the loyalty programme of the UAE’s national airline, Etihad Airways, has introduced a new programme … [Read more...] about Etihad offers miles multiplier
Are airline loyalty programs still worth the hype? You decide
* Decide who your friends are when booking a flight
* Do travel loyalty programmes really benefit customers?
The underlying assumption of airline loyalty … [Read more...] about Are airline loyalty programs still worth the hype? You decide
The loyalty future In a post pandemic world
Exclusive
We liked the new book from Philip Shelper and his team so wanted to know more: Why did he want to write it? What learnings made the biggest impression? How has COVID-19 impacted on loyalty programmes? … [Read more...] about The loyalty future In a post pandemic world
Travel programmes respond to need for escapism and sensual experiences
Invitation to members to plan their next rewards dream
Loyalty Magazine feels it is time for some virtual escapism, so even if you don’t envisage going far this year, have a … [Read more...] about Travel programmes respond to need for escapism and sensual experiences
Hotel reward program splits the world into two
Comment
Radisson confirms view that people over the pond behave differently
It will surprise no-one to see a raft of new initiatives as firms adapt to the ongoing changes in customer behaviour. … [Read more...] about Hotel reward program splits the world into two
