Great data on the best platforms to reach your customers
Social media is an interesting phenomenon. It has enabled ordinary people, for the first time in … [Read more...] about Social media is for friends, not selling
Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
Social media is an interesting phenomenon. It has enabled ordinary people, for the first time in … [Read more...] about Social media is for friends, not selling
I challenge you to have missed the marvellous Twitter stream of comments when a picture of a Morrisons employee holding an umbrella above a dog in the rain was captured for … [Read more...] about Customer loyalty is a doddle if you include a dog
Link to Gmail will pull in reward benefits
Google Pay is testing linking to Gmail to automatically import loyalty cards, tickets and reward points.
According to … [Read more...] about Google Pay linking to reward imports
Tired of fighting algorithms, tired of social media life
Lush, the homemade cosmetics retailer, is not the first brand to close its social media channels. Weatherspoons … [Read more...] about Lush has left the channel
Lloyds glitch shows up faults in disaster recoveryLack of customer communication with social media lethargy hampers responseNew report highlights poor communication amongst banksCan lessons be learnt … [Read more...] about Lloyds glitch shows up faults in disaster recovery
Facebook and email beat Twitter for customer serviceGrowing inconsistency in service between different channels, finds survey … [Read more...] about Facebook and email beat Twitter for customer service
Bank of England analysts say Twitter has potentialSocial media could warn of a bank runInteresting take on power of mobile … [Read more...] about Bank of England analysts say Twitter has potential
Amex and Samsung rated top social media brands78% ‘completely ignore’ customers … [Read more...] about Amex and Samsung rated top social media brands
Twitter offers rewards to web bug findersRewards start at US$140 for reports of website vulnerabilities … [Read more...] about Twitter offers rewards to web bug finders
Two-thirds use Twitter to complainNegative customer experiences spread twice as fast as positive ones … [Read more...] about Two-thirds use Twitter to complain