Social media offering for contact centresSolution to combine communications for Facebook Twitter, blogs and online communities … [Read more...] about Social media offering for contact centres
Facebook and Twitter have “modest” influence on purchases
Facebook and Twitter have “modest” influence on purchasesConsumer research attempts to cut through hype … [Read more...] about Facebook and Twitter have “modest” influence on purchases
Birds Eye Voila! launches digital advocacy hub
Birds Eye Voila! launches digital advocacy hubRange of coupon sharing and crowdsourcing initiatives … [Read more...] about Birds Eye Voila! launches digital advocacy hub
Facebook deposed as preferred social network for FIs
Facebook deposed as preferred social network for FIsAmex tops social media use rankings … [Read more...] about Facebook deposed as preferred social network for FIs
Ann Summers and Top Shop head social media charts
Ann Summers and Top Shop head social media chartsSpecialist retailer gets success after string of integrated campaigns … [Read more...] about Ann Summers and Top Shop head social media charts
Nearly half interact with brands on Facebook
Nearly half interact with brands on FacebookLatest research on consumer behaviour via social media and email … [Read more...] about Nearly half interact with brands on Facebook
Amex starts Twitter rewards
Amex starts Twitter rewardsCards linked to social media accounts for merchant offers … [Read more...] about Amex starts Twitter rewards
Virgin Money comes first social brand effectiveness ranking
Virgin Money comes first in social brand effectiveness rankingAmbitious financial brand is most effective for customer engagement … [Read more...] about Virgin Money comes first social brand effectiveness ranking
Amex and Twitter offer free ads to SMEs
Amex and Twitter offer free ads to SMEsCustomer engagement offering starts in US … [Read more...] about Amex and Twitter offer free ads to SMEs
The dangers of ignoring social media
The dangers of ignoring social mediaFacebook and Twitter to become ‘dominant’ customer service channels … [Read more...] about The dangers of ignoring social media