Uber says it will deactivate riders if their rating drops below a certain level, which raises the question whether this heralds the end of the notion that ‘the customer is always right’. But was the customer EVER always in the right?
Hotels and restaurants have a way of being fully booked if an obnoxious customer wants to use their services, and so do most other service industries.
Even in retail stores, staff are adept at removing those who are difficult, … [Read more...] about Was the customer EVER ‘always right’?
