Virgin Australia and Qantas are engaged in a media argument over how easy it is to book seats with reward points and which is the best programme. It all started when Qantas announced that it was embarking on a “huge” overhaul of its frequent flyer programme, to make seats more available. Virgin Australia responded with a billboard campaign that said “nothing’s changed – in its award winning seat availability. Qantas responded by saying that nothing had changed with them either, they … [Read more...] about Some things never change – Aussie spat over rewards
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Virgin app rewards customers for interacting with its brands
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Virgin links frequent flyer schemes
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Virgin to combine reward schemes
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New UK bank entrants predicted tough time
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Virgin Atlantic is one of biggest winners in customer advocacy index
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