Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM
With more time on their hands and less access to in-store shopping, consumers are turning to direct-to-consumer and subscription services in ever greater … [Read more...] about The subscription model – be in it for the long haul
Broadband penalty averages £220 a year for those who stay loyalWhich? Survey highlights the worst offendersBroadband customers who stay with the same provider and do not haggle for a better deal are … [Read more...] about Broadband penalty averages £220 a year for those who stay loyal
BA plummets down airline customer rankingsFull breakdown of airline satisfaction levels … [Read more...] about BA plummets down airline customer rankings
Big banks come bottom for customer satisfactionHidden charges and penalties are biggest gripes … [Read more...] about Big banks come bottom for customer satisfaction
Tesco rated ‘worst supermarket’Consumers rank best and worst for in-store and online experience … [Read more...] about Tesco rated ‘worst supermarket’
Loyal customers pay, newcomers call for freeOne in seven homes now landline-lessMany leading banks, insurers and energy companies charging existing customers for calls, while offering free numbers to … [Read more...] about Loyal customers pay, newcomers call for free
First Direct tops UK customer service surveyPhone and internet bank comes first out of 75 major brands … [Read more...] about First Direct tops UK customer service survey
Northern Irish are the most likely to switch current accountsNorthern Irish current account holders are the most likely in the UK to say they would switch current accounts if they got bad service from … [Read more...] about Northern Irish are the most likely to switch current accounts
Why is it so difficult to say sorry? A year after the financial sector bailout, Which? has found that there is still widespread consumer resentment against the banks especially as they have … [Read more...] about Why is it so difficult to say sorry?
