Text messaging hits the green button
The Direct Marketing Association (DMA) has released the results of its first-ever quantitative research effort in the area of mobile marketing and the survey was impressively positive.
The online survey indicated that text messaging is by far the most often cited mobile marketing method—accounting for 70 percent of consumer mobile marketing responses—compared to a 41 percent response rate to surveys and a 30 percent response rate for email offers.
“The direct marketing community will find this research useful as it continues to explore ways to offer more relevant and useful information to mobile consumers on-the-go,” says Edward Manzitti, Ph.D, Vice-President Research & Market Intelligence at the Direct Marketing Association. “These findings suggest that mobile marketing will continue growing into a multi-billion dollar industry as more mobile phone users are enticed by falling prices to purchase data plans and broadband enabled devices.”
Other findings from the survey were:
* 24% of those surveyed have responded to a mobile offer; * One-third of the group that did not respond to any mobile marketing reported that they had never received an offer;
* 71% of people who respond to mobile offers have data plans with lack of interest and cost of airtime cited as the leading reasons by those who haven’t responded to mobile offers; * 21% of mobile marketing responders indicated that they responded to three or more offers per month;
* Respondents that used AT&T (Cingular) Wireless and T-Mobile were more interested in mobile marketing incentives than respondents who used Verizon Wireless;
* Teens 15-17 (19%) and young adults 21-30 years old (19%) are twice as likely to respond to offers on their mobile devices as individuals 18-20 (7%);
* Never married respondents were the most likely of all groups to respond to mobile marketing appeals;
* Overall, higher-income respondents making more than $60,000 per year were more likely to respond to mobile offers;
* Responders to mobile marketing were typically more tech-savvy—for example, responders were twice as likely than non-responders to subscribe to internet-based music subscription services;
* Buyers of entertainment/music/video products were the most likely to respond to mobile offers;
* Categories of mobile offers were dominated by entertainment/music/video (44%), followed by: food/beverage (21%) and telecommunications/mobile (21%) beauty/personal care (15%), automotive/transportation, business services, consumer electronics, financial services, and vacation/travel each accounted for 12%; and, healthcare/pharmaceutical and real estate each accounted for 7% of mobile offers.
The online survey, conducted in March and April, 2008, collected data from 800 mobile phone owners. 157 surveys were completed by respondents 15-20, and the remaining 643 surveys were completed by respondents 21 and older.